Service Call Needed

Customer Information

Account Name City

Who Does The Tech Need To See

Contact Name Contact's Email Address Contact's Phone Number

Machine Information

MA# (from the Magee label on the front of the machine) Model # Location of the machine within the building

Issue Information

Issue Category

Select an issue category to see specific issues.

Specific Issue Problem Description Other information the tech may need to know

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const issueData = { "Print/Scan Issues": [ "Cannot Print", "Cannot Scan", "Scan to Application Issues", "Scan to Email Issues", "Scan to Folder Issues", "Scan Journal Issues", "Other" ], "Print / Copy Quality": [ "Lines or streaks on output", "Faded or light prints", "Black pages / excessive toner", "Colors incorrect or missing", "Smearing or smudging", "Ghosting on printouts", "Spots or specks on output", "Image skewed or misaligned" ], "Scanning / Copying": [ "Scanner not detected", "Scan quality poor", "ADF not feeding documents", "Blurry or out-of-focus scans", "Lines or streaks on scanned images", "Skewed scans", "Scan to email / folder not working", "Copy count incorrect" ], "Connectivity": [ "Cannot print from network", "USB printing not working", "Wireless connection dropped", "Driver install issues", "Machine offline on network" ], "Fax": [ "Fax not sending – no dial tone", "Fax fails mid-transmission", "Poor quality on sent faxes", "Not receiving incoming faxes", "Received faxes are blank", "Memory full – cannot receive" ], "Feeding / Finishing": [ "Misfeeds from paper tray", "Double feeds", "Envelopes jamming", "Incorrect fold type produced", "Sheets not inserting into envelopes", "Envelopes not sealing", "Output stacking issues" ], "Shredder": [ "Paper jam – won't clear", "Machine won't accept paper", "Only shreds a few sheets at a time", "Motor runs but doesn't shred", "Overheating / auto-shutoff", "Auto-reverse not working", "Safety sensor triggered" ], "Hardware / Error Codes": [ "Machine won't power on", "Error code displayed – unknown", "Unusual noise during operation", "Touchscreen unresponsive", "Toner / drum replacement needed", "Ink or toner issue", "Overheating" ] }; // Populate Issue Category on page load const issueCatEl = document.getElementById('issueCategory'); const specificIssueEl = document.getElementById('specificIssue'); const cascadeHint = document.getElementById('cascadeHint'); Object.keys(issueData).forEach(cat => { const opt = document.createElement('option'); opt.value = cat; opt.textContent = cat; issueCatEl.appendChild(opt); }); // Level 1 → populate specific issues issueCatEl.addEventListener('change', function () { resetSelect(specificIssueEl, '— Select specific issue —'); const catKey = this.value; if (!catKey) { specificIssueEl.disabled = true; cascadeHint.textContent = 'Select an issue category to see specific issues.'; return; } (issueData[catKey] || []).forEach(issue => { const opt = document.createElement('option'); opt.value = issue; opt.textContent = issue; specificIssueEl.appendChild(opt); }); specificIssueEl.disabled = false; cascadeHint.textContent = ''; }); function resetSelect(el, placeholder) { el.innerHTML = ''; const defaultOpt = document.createElement('option'); defaultOpt.value = ''; defaultOpt.textContent = placeholder; el.appendChild(defaultOpt); } // ── CAPTCHA ─────────────────────────────────────────────────────────── // (start of captcha section) const _dummy = { _noop: [ "placeholder", "Faded or light prints", "Black pages / excessive toner", "Spots or specks on output", "Image skewed or misaligned" ], "Scanning / Copying": [ "Scanner not detected", "Scan quality poor", "ADF not feeding documents", "Copy count incorrect", "Scan to email not working" ], "Connectivity": [ "Cannot print from network", "USB printing not working", "Driver install issues", "Machine offline on network" ], "Error Codes / Hardware": [ "Error code displayed – unknown", "Machine won't power on", "Unusual noise during operation", "Touchscreen unresponsive", "Toner / drum replacement needed" ] } }, printer: { label: "Printer Issues", categories: { "Paper Handling": [ "Paper jam – input tray", "Paper jam – output area", "Misfeeds / double feeds", "Envelope or label jams" ], "Print Quality": [ "Lines or streaks on output", "Faded or light prints", "Colors incorrect or missing", "Smearing or smudging", "Ghosting on printouts" ], "Connectivity": [ "Cannot print from network", "USB printing not working", "Wireless connection dropped", "Driver install issues" ], "Hardware / Other": [ "Machine won't power on", "Unusual noise during operation", "Error light / code displayed", "Ink or toner issue" ] } }, scanner: { label: "Scanner Issues", categories: { "Scan Quality": [ "Blurry or out-of-focus scans", "Lines or streaks on scanned images", "Incorrect colors in scans", "Partial image captured" ], "Feeding / Mechanical": [ "ADF not picking up documents", "Document jam in feeder", "Flatbed lid not closing properly", "Skewed scans" ], "Connectivity / Software": [ "Scanner not recognized by computer", "Scanning software crashes", "Scan to folder / email not working", "Driver install issues" ], "Hardware": [ "Machine won't power on", "Error light displayed", "Unusual noise during scan" ] } }, fax: { label: "Fax Machine Issues", categories: { "Sending": [ "Fax not sending – no dial tone", "Fax fails mid-transmission", "Poor quality on sent faxes", "Busy signal every attempt" ], "Receiving": [ "Not receiving incoming faxes", "Received faxes are blank", "Poor quality on received faxes", "Memory full – cannot receive" ], "Paper / Hardware": [ "Paper jam", "Machine won't power on", "Error code displayed", "Unusual noise" ] } }, shredder: { label: "Shredder Issues", categories: { "Feeding / Jamming": [ "Paper jam – won't clear", "Machine won't accept paper", "Only shreds a few sheets at a time", "Staples / clips causing jam" ], "Motor / Operation": [ "Motor runs but doesn't shred", "Machine won't turn on", "Overheating / auto-shutoff", "Loud or unusual noise" ], "Safety / Sensors": [ "Auto-reverse not working", "Safety sensor triggered", "Door / bin sensor issue" ] } }, folder: { label: "Folder / Inserter Issues", categories: { "Feeding": [ "Misfeeds from paper tray", "Double feeds", "Envelopes jamming", "Won't pick up sheets" ], "Folding / Inserting": [ "Incorrect fold type produced", "Sheets not inserting into envelopes", "Creasing in wrong location", "Output is crumpled" ], "Sealing / Finishing": [ "Envelopes not sealing", "Inconsistent sealing", "Output stacking issues" ], "Hardware": [ "Machine won't power on", "Error code displayed", "Unusual noise during operation" ] } } }; // ── CAPTCHA ─────────────────────────────────────────────────────────── let captchaVerified = false; function handleCaptchaClick() { if (captchaVerified) return; const checkbox = document.getElementById('captchaCheckbox'); checkbox.classList.add('spinning'); setTimeout(() => { checkbox.classList.remove('spinning'); checkbox.classList.add('checked'); captchaVerified = true; document.getElementById('captchaError').style.display = 'none'; }, 700); } document.getElementById('serviceForm').addEventListener('submit', function (e) { if (!captchaVerified) { e.preventDefault(); document.getElementById('captchaError').style.display = 'block'; } });