Business owners know that customer service is an integral part of making a sale and keeping customers coming back. But how can you be sure that each of your customers is receiving the highest quality of service? Here are some helpful tips to consider:
Know the Product
Each individual from the company who interacts with customers should be an expert on the products being sold. It’s important that the customer feels that the representative believes in the products, understands how to use them, and can offer insightful information specific to their questions. Remember, the best way to make a sale is to show the customer they are getting true value for their money.
Having a positive attitude can make the difference between a customer having a pleasant experience or an unpleasant experience while shopping with you. Since the majority of customer service interactions today are happening digitally, it’s important that you convey your positivity through your tone of voice and language. Be sure to be polite and respectful in all interactions. While not everyone is comfortable with emojis, they can be useful when it comes to conveying positive emotion through written communications. However, you don’t want to go overboard with emojis – a single smiley face can go a long way 🙂
One of the key parts of stellar customer service is being responsive. The last thing a customer wants to do is to wait for days on a response about a product. It’s important to get back to your customers within 24 hours. While not everything can be resolved in that timeframe, actively communicating with them and letting them know that you’re working hard to give them a good experience is important.
Try these tips to improve your customer service today!